Receiving a “Red Tag” from your utility provider or a gas technician can be stressful, often meaning your gas has been shut off or will be soon due to a safety violation. At Dual Zone, we specialize in Red Tag Clearance and correction. We act quickly to inspect the issue, perform the necessary code-compliant repairs, and submit the required documentation to restore your gas service and peace of mind.
What is a Red Tag and Why Do You Need a Professional?
A Red Tag is an official notice that a natural gas appliance or piping system in your home is unsafe and violates provincial safety codes (TSSA standards). There are two main types:
- Type A (Immediate Hazard): Your gas supply is shut off immediately because the appliance poses a severe danger (e.g., a major carbon monoxide leak).
- Type B (Non-Immediate Hazard): You are given a specific timeframe (usually up to 45 days) to fix the issue before the gas is shut off.
Only a licensed gas technician can perform the repairs and “clear” the tag. Attempting to fix these issues yourself is illegal and dangerous. Professional service ensures the violation is resolved correctly so your insurance remains valid and your family stays safe.
Our Services
Dual Zone is fully licensed to handle all aspects of Red Tag violations. We take the confusion out of the process by liaising with the utility provider on your behalf once the work is done.
We can help you with:
- Comprehensive diagnostic of the Red Tag violation.
- Type A Tag Clearance: Emergency repairs to restore disconnected gas service.
- Type B Tag Clearance: Corrective repairs within the allotted time limit.
- Heat exchanger replacement (for cracked units).
- Gas piping repair and pressure testing.
- Venting system correction and upgrades.
- Appliance replacement if repairs are not cost-effective.
- Submission of clearance documentation to the utility provider.
Common Reasons for Red Tags
Red Tags are issued to prevent accidents, fires, or carbon monoxide poisoning. Understanding why you received one helps in understanding the repair process.
Common violations include:
- Cracked Heat Exchanger: A crack in your furnace that allows carbon monoxide to mix with the air you breathe.
- Gas Leaks: Detected leaks in the piping, valves, or connectors.
- Improper Venting: Vent pipes that are blocked, disconnected, or made of non-compliant material.
- Lack of Combustion Air: The appliance does not have enough air to burn fuel safely, leading to soot and CO buildup.
- Clearance Issues: Combustible materials are too close to the venting or the appliance.
- Dirt Pocket/Drip Leg Issues: Missing safety components on the gas line.
Don’t ignore a Type B tag or try to wait out a Type A shutdown. Immediate action is required to protect your home.
Why Choose Dual Zone?
We understand that being without heat or hot water is an emergency. That is why we prioritize Red Tag calls with Speed and Integrity.
Our licensed experts are trained in the latest TSSA regulations and codes. We don’t just clear the tag; we explain exactly what went wrong and ensure the repair is a long-term solution, not just a quick patch. We handle the paperwork so you can get back to normal life.
Contact Us
Have you received a Red Tag? Don’t panic—call us immediately for a certified inspection and clearance.